Resident Experience Coordinator — Affordable Housing

The Annex Group; Lawrence (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid Time Off

Job summary

The Annex Group is seeking an Assistant Community Manager to support our resident services and ensure compliance with housing laws. This full-time, non-exempt position reports to the Community Manager and emphasizes a customer-first approach and accurate reporting.

The role requires coordinating with residents, vendors, and partners, managing daily accounting tasks, and helping maintain occupancy and property standards while following LIHTC requirements and company policies.

Qualifications

• Property management experience preferred but not required
• Affordable Housing experience preferred but not required
• 1-2 years previous management experience preferred
• Must possess authentic and genuine care of others with a strong desire to impact positive change in our residents’ lives
• Strong work ethic with demonstrated desire to learn and grow with a growing company
• Ambitious individual for this fun and entrepreneurial working environment
• Ability to work independently and successfully execute multiple assignments
• Must be a proficient communicator and listener
• Must have basic knowledge of accounting and budgeting
• Ability to work on multiple projects simultaneously with frequent interruptions
• Must have a valid U.S. driver’s license

Responsibilities

• Provide excellent experiences for our residents, vendors, community partners, investors, and owners.
• Excellent execution of community resident services that positively impact their lives.
• Execute best in class curb appeal and property appearance standards.
• Achieve above average resident survey results.
• Assist the Community Manager with managing the property by achieving key performance indicators including but not limited to achieving budgeted occupancy and maintaining the property within budget.
• Adhere to company policies and standard operating procedures.
• Adhere to LIHTC program requirements including but not limited to qualifying households, annual recertifications, state agency and investor reporting and property specific requirements.
• Assist the Community Manager with successful and accurate documentation of all internal and external reporting.
• Assist the Community Manager with processing daily accounting functions related to financial management, accounts receivable and accounts payable.
• Follow required health and safety guidelines.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Independent worker

Education

High School Diploma or GED

Tools

MS Office

Social media

Job description

The Annex Group is seeking an Assistant Community Manager to support our resident services and ensure compliance with housing laws. This full-time, non-exempt position reports to the Community Manager and emphasizes a customer-first approach and accurate reporting.

The role requires coordinating with residents, vendors, and partners, managing daily accounting tasks, and helping maintain occupancy and property standards while following LIHTC requirements and company policies.