Resident Experience & Leasing Specialist

RPM Living; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

401(k) with company match

Professional development opportunities

Paid time off

Job summary

RPM Living is seeking an Assistant Community Manager for our Phoenix, AZ community. You will greet prospects, process applications, manage leases and renewals, handle rent collections and evictions, and boost resident satisfaction through effective communication and social media outreach.

The role is on-site with a flexible schedule including weekdays, nights, and weekends. Requires at least 1 year in customer service or apartment leasing; proficiency in Microsoft Office Suite and project

Qualifications

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Process applications (including credit checks and rental history verification) and submit them for the Community Manager's approval; follow up with applicants.
• Show apartments, close sale, prepare move‑ins, obtain signatures, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move‑outs based on lease terms, apply fees when necessary, and keep property management software updated with move‑in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement. Completes all necessary paperwork for generating a lease, move‑in, check‑out, and other peak periods in a timely manner

Skills

Customer service

Lease management

Microsoft Office Suite

Project management

Education

High school diploma or GED

Job description

RPM Living is seeking an Assistant Community Manager for our Phoenix, AZ community. You will greet prospects, process applications, manage leases and renewals, handle rent collections and evictions, and boost resident satisfaction through effective communication and social media outreach.

The role is on-site with a flexible schedule including weekdays, nights, and weekends. Requires at least 1 year in customer service or apartment leasing; proficiency in Microsoft Office Suite and project