Resident Coordinator

4rahlp1 American Homes 4 Rent, L.P.; Mason (OH); On-site; USD 63,909 - 79,864; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching contributions

PTO accrual of 0.0577 hours per hour worked

Job summary

American Homes 4 Rent, L.P. is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in Mason, Ohio. This role involves ensuring superior resident experience, resolving customer service issues, and managing documentation throughout the tenant lifecycle.

The ideal candidate will have a minimum of three years of experience in property management and possess strong tenant relationship and negotiation skills. The position offers a competitive salary with quarterly bonuses and benefits such as health insurance and a 401(k) plan.

Qualifications

• Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management.
• Real Estate License and any required permits/certifications by the state.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.

Responsibilities

• Foster positive relationships with residents in the assigned portfolio.
• Respond promptly and professionally to resident inquiries.
• Drive lease renewals and execute new leases.

Skills

Tenant relationship management

Negotiation skills

Communication skills

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in real estate, finance, business management, or related field

Tools

Property management software

Job description

Overview

Since 2012, AMH has become one of the leading single‑family rental companies and homebuilders in the country. Our goal is to simplify the leasing experience through professional management and maintenance support so residents can focus on what really matters. We are looking for a dedicated Resident Manager to oversee a portfolio of single‑family homes, ensuring superior resident experience, resolving customer service issues, optimizing resident retention, and managing documentation through the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in the assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move‑out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management.
• Real Estate License and any permits/certifications required by the state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Compensation

The anticipated pay range for this position is $63,909.00 to $79,864.00 annually. The actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. The position is eligible for quarterly bonus payments.

Benefits

• Medical, dental and vision insurance.
• Flexible spending accounts and/or health savings accounts.
• Dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• 9 paid holidays per year.
• PTO accrual of 0.0577 hours per hour worked, up to a maximum of 120 hours per year.

Equal Employment Opportunity Statement

American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non‑merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. Background checks are required. AMH participates in the E‑Verify program.