Resident Coordinator

AMH; Phoenix (AZ); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending accounts and/or HSA

Dependent savings accounts

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays per year

PTO accrual up to 120 hours per year

Job summary

AMH in Phoenix is seeking a dedicated Resident Coordinator to assist our Resident Managers with daily market operations, improving the resident experience, and resolving customer service issues within licensing restrictions.

You will handle administrative tasks, process lease renewals and verifications, coordinate move-ins and move-outs, and maintain accurate records of deposits and tenant transactions, collaborating with the management team to ensure consistent service.

Qualifications

• Minimum three years of high-volume customer service experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office; familiarity with property management software.
• Ability to manage time, organize work, and resolve conflicts.

Responsibilities

• Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions.
• Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions.
• Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc.
• Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions.

Skills

Customer service

Verbal communication

Written communication

Time management

Problem solving

Conflict resolution

Relationship management

Education

High School Diploma/GED

Tools

Microsoft Office

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a dedicated Resident Coordinator to assist our Resident Managers and Senior Resident Managers with the daily operations of each market area. This role is pivotal in fostering positive interactions with current residents and prospective applicants by ensuring an exceptional resident experience, resolving customer service issues, implementing organizational collection practices, enhancing resident retention, and processing move-out documentation within any license restrictions.

Responsibilities

Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions. Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions. Focus on enhancing tenant retention through strategic initiatives, which may include phone call check‑ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc. Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions. Maintain meticulous records and documentation of deposit transactions in accordance with established policies and regulations. Communicate effectively with tenants regarding deposit‑related inquiries, providing timely and clear information.

Requirements

High School Diploma/GED required. Minimum of three (3) years of high‑volume customer service. It is preferred if the experience is the following areas/industries: Call Centers, Dispatch, Real Estate, or Property Management. Excellent verbal and written communication, problem‑solving, time management, and conflict resolution skills. Solid relationship management, organizing, and customer service skills. Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required. Experience with property management software is preferred.

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus‑eligible.

Perks and Benefits

• Medical, dental and vision insurance
• Flexible spending accounts and/or health savings accounts
• Dependent savings accounts
• 401(k) with company matching contributions
• Employee stock purchase plan
• A tuition reimbursement program

• 9 paid holidays per year
• Accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

CA Privacy Notice

To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

Equal Employment Opportunity

American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.

Accommodations

AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights.

Compliance and Policies

In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify

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Illinois Privacy Notice

IL E-Verify Notice.

Information Collection

Information regarding our collection and use of your personal information can be found here.

Background Check

Background check required.

Fair Chance Disclosure

AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Information

Learn more: https://www.amh.com/about