Resident Experience Coordinator

Essex Property Trust; Monte Bello (AL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Housing discount

Annual bonus

Job summary

Essex Property Trust in Kirkland, WA, is seeking a Community Relations Representative to be the primary in-person contact for residents, manage communications through the CRM system, and oversee move-in and move-out processes with professionalism. This on-site role requires five days a week in the office, strong customer service and organizational skills, and occasional travel.

The position offers an hourly pay range of $24.50 to $33.50, plus benefits including medical, dental, vision, 401k

Responsibilities

• Serve as the primary in person contact for residents.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
• Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Occasional notice posting across the property portfolio.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
• Other in person duties and special projects, as assigned.
• Regular, consistent and timely in person attendance.

Job description

Essex Property Trust in Kirkland, WA, is seeking a Community Relations Representative to be the primary in-person contact for residents, manage communications through the CRM system, and oversee move-in and move-out processes with professionalism. This on-site role requires five days a week in the office, strong customer service and organizational skills, and occasional travel.

The position offers an hourly pay range of $24.50 to $33.50, plus benefits including medical, dental, vision, 401k