Resident Experience Coordinator

KMB Property Management; Iowa City (IA); Hybrid; USD 35,000 - 48,000; Full time

Job summary

KMB Property Management in Iowa City seeks a Resident Relations Coordinator to handle customer service and administrative tasks for residents and the company. The role requires organization, motivation, and the ability to work in a fast-paced environment.

You will manage resident communications, coordinate with maintenance and accounting, and help ensure compliance with applicable regulations while supporting office operations and relocation needs.

Qualifications

• 2–3 years of customer service or client relations experience preferred
• Previous property management experience preferred
• Proficiency in Microsoft Word, Excel, Outlook, and property management software

Responsibilities

• Provide customer service to all residents.
• Answer phones and direct calls promptly and effectively.
• Respond to and resolve all email messages within 48 hours.
• Conduct daily follow-ups on service requests and work orders to confirm completion and satisfaction.
• Schedule in-person appointments when necessary.
• Maintain accurate documentation of calls and messages in Rent Manager software.
• Record communications with residents, owners, and vendors.
• Provide daily call and message summary reports to management.

Skills

Customer service

Communication skills

Data entry

Team collaboration

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Property management software

Job description

KMB Property Management in Iowa City seeks a Resident Relations Coordinator to handle customer service and administrative tasks for residents and the company. The role requires organization, motivation, and the ability to work in a fast-paced environment.

You will manage resident communications, coordinate with maintenance and accounting, and help ensure compliance with applicable regulations while supporting office operations and relocation needs.