Resident Experience Coordinator

Vitality Living Hudson; Hudson (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Generous PTO

Bonuses

401k

Job summary

Vitality Living Hudson is seeking a Resident Relations Coordinator to manage the complete assisted living onboarding experience from deposit through day 60. You will partner with Sales, Nursing, Operations and site leaders to ensure a seamless transition and exceptional hospitality.

The role focuses on high-touch interactions in the first 30 days, then ongoing engagement, monitoring milestones, and coordinating with two communities to deliver a consistent, welcoming resident experience.

Qualifications

• Experience in senior living, hospitality, admissions, healthcare, or customer service preferred.
• Excellent organizational, communication, and project management skills.
• Ability to manage multiple priorities across two communities.
• High attention to detail and professionalism.

Responsibilities

• Own the move-in process from deposit through Day 60 onboarding.
• Coordinate admission paperwork, assessments, and Vital Connections meetings.
• Serve as primary liaison between Sales, Nursing, Operations, residents and families.
• Track onboarding milestones and provide leadership updates.
• Ensure 60-day onboarding experience is consistent across residents.

Skills

Senior living experience

Hospitality experience

Admissions experience

Healthcare experience

Customer service

Organizational skills

Communication skills

Project management

Attention to detail

Professionalism

Job description

Vitality Living Hudson is seeking a Resident Relations Coordinator to manage the complete assisted living onboarding experience from deposit through day 60. You will partner with Sales, Nursing, Operations and site leaders to ensure a seamless transition and exceptional hospitality.

The role focuses on high-touch interactions in the first 30 days, then ongoing engagement, monitoring milestones, and coordinating with two communities to deliver a consistent, welcoming resident experience.