Move In Coordinator- Senior Living- Hawaii Kai

Ivy Living; East Honolulu (HI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holl

Complimentary Meals

401(k) Savings Plan with Company Match

Employee Assistance Program

Life Insurance

Job summary

Ivy Living in Hawaii Kai seeks a Move-In Coordinator to ensure a smooth transition for new residents and support the Marketing team with inquiries, tours, and events. You will handle paperwork, organize community tours, and assist prospects through the sales process while supporting residents and families.

The position requires a high school diploma, familiarity with MS Office, and a compassionate approach to seniors. Benefits are provided by Oakmont Management Group.

Qualifications

• Must have a high school diploma or equivalent.
• Prefer one year of experience with seniors, preferably in senior housing.
• Able to operate a PC and MS Office applications.

Responsibilities

• Maintain knowledge of the property's services to represent it to referrals.
• Give community tours as needed and provide marketing information.
• Qualify prospects, convert tours to deposits, and assist with events.
• Serve as a liaison for new residents and their families.
• Follow the new move-in checklist and prepare paperwork.

Skills

MS Office

Customer service

Communication

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

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Move In Coordinator- Senior Living- Hawaii Kai

Position: Move-In Coordinator- Senior Living- Hawaii Kai

Shifts, Time, and Days: Sunday- Thursday

Ivy at Hawaii Kai is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity * Teamwork * Compassion * Commitment * Resilience.

With communities across California, Colorado, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

The Move-In Coordinator is responsible for the smooth transition of a new resident into the community. Additionally, they will be responsible for assisting the Marketing Department in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; and touring qualifying prospects, as needed.

Responsibilities:

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.
• As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• As requested, assist with organizing, planning, and managing all marketing events.
• As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
• Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory

Qualifications:

• Must have a high school diploma or equivalent
• Prefer one year of experience working with seniors, preferably in the Senior Housing Industry
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.