Permit Technician

IBTS - Institute for Building Technology and Safety; Baton Rouge (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Outstanding benefits

Growth opportunities

Inclusive workforce culture

Job summary

IBTS - Institute for Building Technology and Safety is seeking a key office personnel in Baton Rouge, LA, to provide excellent customer service while managing various building department functions. Responsibilities include tracking permits, maintaining organized records, and assisting with public requests. A high school diploma is required, with a bachelor’s preferred, and at least 3 years of relevant experience. Candidates should possess strong organizational skills, multitasking abilities, and proficiency in Microsoft Office. The position demands a reliable and self-motivated individual who can thrive in a public-facing role.

Qualifications

• Minimum 3 years of experience performing similar duties/tasks.
• Minimum typing speed of 50 WPM.

Responsibilities

• Interfacing with customers for building department needs.
• Issuing and tracking permits through the permitting process.
• Maintaining systems to ensure organized files and records.
• Assisting with public record requests.
• Performing a variety of skilled secretarial functions.

Skills

Customer service skills

Organization skills

Attention to detail

Multitasking ability

Time management

Microsoft Office proficiency

Critical thinking

Education

High School Diploma or GED

Bachelor’s degree in relevant field

Job description

Responsibilities

This position serves as key office personnel who interacts daily with the public, city employees, inspectors, plans examiners and the building official. Customer service, organization, detail oriented and multitasking are a must.

• Interfacing with all customers to service their building department related needs.
• Issuing and/or tracking permits through the permitting process, beginning with application acceptance, plan review, inspections and permit closure.
• Establishing and maintaining systems to ensure that all files, letters, reference manuals, field inspection reports, permit files, blueprints, drawings, and other data or material is maintained in an organized fashion.
• Working with plan examiners and inspectors throughout the company to develop and ensure consistent processes.
• Assisting with public record requests.
• Collecting permit fees at the end of the day; filling out daily cash collection sheets; dropping collected fees in safe.
• Performing a variety of skilled secretarial functions; providing administrative support to departmental personnel; preparing correspondence, reports, and other documentation; updates, scans, and maintains the Department’s records and files.
• This position may at times require working additional hours, over a weekend, or a holiday. The incumbent must be available to work these extra hours with little to no advanced notice.
• Other duties as appropriate for the role and as assigned by the Program Director.

Location: St. George, LA

Qualifications

• High School Diploma or GED required
• Bachelor’s degree in relevant field is desired.
• Minimum 3 years of experience performing similar duties/tasks.
• Minimum typing speed of 50 WPM.

Skills

• Possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele.
• Good time management, organization, telephone communication skills, attention to detail, and people skills.
• Must be able to successfully perform multi-task operations in conjunction with frequent interruptions.
• Perform a variety of duties requiring use of critical thinking, independent judgment, and technical knowledge.
• Self-motivated and takes initiative.
• Excellent Microsoft Office Skills and permitting software experience are a must.

Personal Qualities

• Strong Work Ethic
• Teachable/Continuous Learner
• Reliable/Dependable
• Collaborative/Team Contributor

Physical Demands

• Sitting, sometimes for extended periods, while working at a computer
• Occasional standing and walking across the office or to other locations
• Bending, stooping, reaching, kneeling, and occasional twisting are normal parts of retrieving or organizing documents
• Lifting and carrying files or reports weighing from approximately 5 to 20 pounds occasionally
• Good vision (including close focus, distance vision, peripheral), as well as visual acuity for reading detailed plans, inspections, maps, or blueprints
• Must have clear hearing and speech for customer interactions by phone and in person
• Some repetitive finger and hand motion from computer work, scanning, and using office equipment
• Public-facing role: interacting with contractors, inspectors, and members of the public — may involve navigating occasionally stressful customer situations

Company Overview

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c)(3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Puerto Rico, and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.