Resident Experience Concierge (Senior Living Front Desk)

The Reserve at Fairhope; Fairhope (AL); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO & holidays

Job summary

The Reserve at Fairhope is seeking a friendly front desk receptionist to warmly greet residents and guests, manage sign-in/out, and handle phone inquiries. The role supports an engaging, service-driven environment in a senior living community.

Ideal candidates have a high school diploma or GED, at least 1 year in customer service, and excellent communication and organizational skills. Prior experience in long-term care or hospitality is a plus; lifting up to 25 pounds may be required.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Hospitality/long-term care experience preferred.
• Excellent interpersonal, verbal, and listening skills; able to work independently.

Responsibilities

• Greet residents and visitors professionally; manage front desk sign-in/out and incoming calls.
• Assist residents with requests and direct to staff as needed.
• Provide marketing information to visitors.
• Assist Lifestyles Department with event reservations and fee collection; maintain records.

Skills

Customer service

Front desk

Phone etiquette

Microsoft Office

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Reserve at Fairhope is seeking a friendly front desk receptionist to warmly greet residents and guests, manage sign-in/out, and handle phone inquiries. The role supports an engaging, service-driven environment in a senior living community.

Ideal candidates have a high school diploma or GED, at least 1 year in customer service, and excellent communication and organizational skills. Prior experience in long-term care or hospitality is a plus; lifting up to 25 pounds may be required.