Resident Experience Concierge – Senior Living

Provincial Senior Living; Auburn (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off and Holidays (full-time)

Comprehensive benefit package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a Concierge to greet guests, residents, and employees, manage calls, and provide general information. The role includes handling messages, directing inquiries, and supporting daily operations at the front desk.

Responsibilities also cover organizing mail, coordinating resident appointments, and assisting with move-ins/move-outs, while maintaining desk neatness and adhering to company policies. A high school diploma and customer service experience are preferred.

Qualifications

• 1-3 years customer service experience or training preferred.
• High school diploma or GED required or equivalent experience.
• Ability to handle multiple phone lines and greeting duties with professionalism.

Responsibilities

• Answer phones and greet guests, residents, and employees.
• Take and relay messages accurately to recipients.
• Maintain and organize desk, mail, and sign-in logs.
• Coordinate appointments for residents and families, such as hairdresser or transportation.
• Support the marketing department with brochures and move-in/move-out processes.

Skills

Customer service

Phone etiquette

Greet and assist visitors

Education

High school diploma or GED

Job description

Provincial Senior Living is seeking a Concierge to greet guests, residents, and employees, manage calls, and provide general information. The role includes handling messages, directing inquiries, and supporting daily operations at the front desk.

Responsibilities also cover organizing mail, coordinating resident appointments, and assisting with move-ins/move-outs, while maintaining desk neatness and adhering to company policies. A high school diploma and customer service experience are preferred.