Resident Experience Concierge: Build Community

Rndhouse; Minneapolis, Northern (MN, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage (zero-cost employee)

Dental and vision coverage

Mental wellness program

Gym membership stipend

401(k) with employer match

Company-paid life insurance

Disability options

Paid time off + 9 holidays

Parental leave

Employee housing discount

Alternative transportation allowance

Monthly coffee coupon

Perks at Work program

Professional development support

Peer recognition program

Job summary

Roundhouse in Minneapolis is hiring a Resident Experience Associate to shape the resident experience across two downtown communities. You will build connections, plan thoughtful events, and ensure residents feel seen and at home through proactive communication and follow-through.

We value hospitality, a background in high-rise leasing or property management, and a warm, professional approach. This is a full-time role with comprehensive benefits and growth opportunities.

Qualifications

• 1–3 years of high-rise leasing or property management experience.
• Strong communication and interpersonal skills.
• High emotional intelligence and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills and solutions-oriented mindset.
• Stay composed in high-pressure or sensitive situations.
• Self-starter who takes initiative and follows through.

Responsibilities

• Build and maintain positive relationships with residents through in-person engagement.
• Know residents and what matters to them; personalize daily interactions.
• Serve as primary contact for questions, concerns, and feedback; resolve issues.
• Create a calendar of resident experiences with ~5 events per month.
• Support clear on-brand communication across channels.
• Collaborate with onsite and marketing teams to improve communication quality.
• Gather resident feedback and surface improvement opportunities.
• Contribute to satisfaction, retention, and community experience.
• Maintain a visible, positive presence on the property.
• Proactively connect with residents and anticipate needs.
• Create thoughtful moments to make experiences personal.
• Uphold community standards; keep environment clean and welcoming.
• Navigate challenging situations with professionalism and empathy.

Skills

Hospitality mindset

Leasing experience

Property management

Strong communication

Emotional intelligence

Multi-priority management

Problem solving

Composure under pressure

Self-starter

Job description

Roundhouse in Minneapolis is hiring a Resident Experience Associate to shape the resident experience across two downtown communities. You will build connections, plan thoughtful events, and ensure residents feel seen and at home through proactive communication and follow-through.

We value hospitality, a background in high-rise leasing or property management, and a warm, professional approach. This is a full-time role with comprehensive benefits and growth opportunities.