Hospitality-Driven Resident Experience Lead

Roundhouse; Minneapolis (MN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Mental wellness program

401(k) with employer match

Paid time off and holidays

Housing discount

Job summary

Roundhouse in Minneapolis is seeking a Resident Experience Associate to build connections with residents, host events, and ensure everyone feels seen, heard, and at home. You will be a visible presence, fostering belonging and managing resident communications across channels.

You will partner with onsite and marketing teams to plan approximately five impactful monthly activations, address concerns, and drive overall satisfaction and retention in a luxury urban setting in downtown Minneapolis.

Qualifications

• Hospitality-focused with strong engagement skills.
• 1–3 years high-rise leasing/property management experience.
• Strong communication and interpersonal skills.
• High emotional intelligence and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build relationships with residents through consistent, in-person engagement.
• Know residents and their needs; bring a personal and thoughtful approach to interactions.
• Serve as primary contact for questions and feedback, resolving issues.
• Create and execute a calendar of resident experiences with ~5 activations per month across communities.
• Support clear, on-brand communication across channels and collaborate with onsite/marketing teams.

Skills

Hospitality

Communication skills

Emotional intelligence

Multitasking

Job description

Roundhouse in Minneapolis is seeking a Resident Experience Associate to build connections with residents, host events, and ensure everyone feels seen, heard, and at home. You will be a visible presence, fostering belonging and managing resident communications across channels.

You will partner with onsite and marketing teams to plan approximately five impactful monthly activations, address concerns, and drive overall satisfaction and retention in a luxury urban setting in downtown Minneapolis.