Resident Experience Advocate

PeopleFirst Healthcare; Town of Florida (NY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

PeopleFirst Healthcare seeks a Client Experience Coordinator to serve as the primary liaison between residents, families, and facility staff, ensuring an exceptional experience throughout the stay.

The role focuses on satisfaction, communication, service recovery, and quality of life, blending social services with hospitality to create a welcoming environment and responsive care team support.

Qualifications

• Bachelor's degree preferred in Social Work, Healthcare Administration, Hospitality, Communications, or related field.
• 1–3 years of experience in skilled nursing, assisted living, healthcare, hospitality, or customer experience roles.
• Strong interpersonal and communication skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary liaison for residents and families regarding concerns, feedback, and requests.
• Conduct regular check-ins to assess satisfaction and identify needs.
• Facilitate admissions, transitions, and discharges with interdisciplinary teams.
• Promote hospitality and service excellence across the facility and coach staff on customer service.
• Address concerns promptly, document feedback trends, and drive corrective actions.
• Collaborate with Social Services, Nursing, and Activities to support psychosocial well-being.

Skills

Interpersonal skills

Communication

Conflict resolution

Empathy

Multitasking

MS Office

Data tracking

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

PeopleFirst Healthcare seeks a Client Experience Coordinator to serve as the primary liaison between residents, families, and facility staff, ensuring an exceptional experience throughout the stay.

The role focuses on satisfaction, communication, service recovery, and quality of life, blending social services with hospitality to create a welcoming environment and responsive care team support.