Resident Experience Concierge

Charlesgate Realty Group, LLC; Boston (MA); On-site; USD 25,000 - 29,000; Part time

Job summary

CHARLESGATE is a Boston-based real estate firm expanding into Denver, seeking a part-time Concierge to be the first point of contact for residents, visitors, and vendors and to support daily building operations.

The role includes greeting and logging guests, managing visitor and package records, shift notes, and providing high-touch resident services such as lockout assistance, key management, and delivery coordination. Strong communication and professional demeanor are essential.

Qualifications

• High school diploma, GED, some college preferred.
• Full-time position Monday through Friday 8am-5pm.
• Must be able to maintain a professional demeanor with co-workers, vendors, and guests.
• Customer service driven.
• Punctual.
• Professional appearance.
• Ability to work independently on assigned tasks and accept direction on given assignments.
• Be flexible and have a willingness to perform a variety of tasks.
• Must have a valid MA Driver’s license.

Responsibilities

• Greet residents, visitors, and vendors when they arrive, ensuring guests are logged into the visitor or vendor logs.
• Maintain all applicable logs, updates, files, and computer and paper systems relevant to building operations.
• Maintain accurate and complete shift notes to ensure successful communication through shift changes.
• Answer phones and greet prospects in a professional manner.
• Accept packages for residents who have provided a “Package Authorization Form” and maintain the “Delivery Log”.
• Provide resident services to include: lockout assistance, holding resident keys, calling taxis, accepting and holding dry cleaning, and providing access to homes for authorized personnel.
• Assist with organization, set-up, implementation, and clean up of all resident events hosted by the community.
• Update schedules for resident move-ins/outs and elevator usage through coordination with the supervisor and/or the Property Manager.
• Provide new residents with orientation to the community.
• Conduct routine inspections of all common areas, ensuring that the areas are appropriately maintained, and confirm that the areas have proper supplies.
• Monitor security systems and ensure that the property is secured and safe.
• Represent the company in a professional manner at all times.

Skills

Customer service

Communication skills

Professional demeanor

Punctual

Independent worker

Education

High school diploma or GED

Job description

CHARLESGATE is a Boston-based real estate firm expanding into Denver, seeking a part-time Concierge to be the first point of contact for residents, visitors, and vendors and to support daily building operations.

The role includes greeting and logging guests, managing visitor and package records, shift notes, and providing high-touch resident services such as lockout assistance, key management, and delivery coordination. Strong communication and professional demeanor are essential.