Resident Services Concierge

FirstService Residential; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Time off benefits

Job summary

FirstService Residential in Plantation, FL is seeking a Resident Services Specialist to respond to inquiries from residents, boards, managers, and vendors, resolving account questions, complaints, errors, and billing in a timely, thorough manner.

You will collaborate with property managers and internal teams to ensure resolution, log interactions, document outcomes, and drive service improvements while maintaining policy alignment and customer satisfaction.

Qualifications

• Regular attendance and punctuality to required shifts and meetings.
• Adherence to FirstService Residential Global Service Standards.
• Professional demeanor and ethical conduct at all times.
• Ability to perform operations to maintain workflow and meet deadlines.
• Follow safety precautions and company policies.
• Participate in meetings and work groups to coordinate activities.
• Open to variety of projects and assigned duties as needed.

Responsibilities

• Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure issues are resolved promptly.
• Collaborate with property managers and internal departments to ensure timely resolution of inquiries.
• Document resolutions within appropriate systems and applications.
• Resolve open inquiries within prescribed timelines while meeting KPIs.
• Gather information from residents and vendors, assess needs, educate to prevent future contacts, and document interactions.
• Provide quality service and support across areas.
• Review and close homeowner service tickets in Connect not awaiting CM response.
• Maintain communication with property managers and internal teams.
• Balance policy and customer benefit in decision-making.
• Drive process improvements to enhance customer experience.
• Work cross-functionally to solve client-facing problems.
• Coordinate assessment of late fees, move in/out scheduling, and special arrangements.

Skills

Regular attendance

Company standards

Professional conduct

Deadline adherence

Safety procedures

Policy compliance

Cross-functional collaboration

Process improvement

Job description

FirstService Residential in Plantation, FL is seeking a Resident Services Specialist to respond to inquiries from residents, boards, managers, and vendors, resolving account questions, complaints, errors, and billing in a timely, thorough manner.

You will collaborate with property managers and internal teams to ensure resolution, log interactions, document outcomes, and drive service improvements while maintaining policy alignment and customer satisfaction.