Resident Experience & Compliance Lead

Richdale Apartments; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

FSA

401(k) match

Dental Insurance

Employee discounts

Health Insurance

Paid Time Off

Referral Program

Vision Insurance

Career growth

Fitness centers

College Savings Plan

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Richdale Apartments is seeking a detail-oriented Resident Relations Specialist to nurture positive relationships with current residents and ensure lease compliance. This in-office role requires strong communication and impeccable organization in a fast-paced environment.

You will coordinate with maintenance, leasing, and management teams, document all interactions in our property management systems, and handle confidential information with discretion.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of two years of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency in Microsoft Office and property management software or ability to learn quickly.
• Detail-oriented, well-organized, and task-driven.
• Able to handle confidential information with discretion.
• In-office position; this role is not remote.

Responsibilities

• Field inquiries from residents via phone, email, and written correspondence.
• Respond to resident inquiries and concerns while ensuring compliance with lease terms.
• Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently.
• Accurately document resident interactions, complaints, and resolutions in property management systems.
• Maintain a high level of diplomacy and confidentiality in all interactions.

Skills

Customer service

Communication

Problem solving

Organization

Discretion / confidentiality

Learning ability

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Property management software

Job description

Richdale Apartments is seeking a detail-oriented Resident Relations Specialist to nurture positive relationships with current residents and ensure lease compliance. This in-office role requires strong communication and impeccable organization in a fast-paced environment.

You will coordinate with maintenance, leasing, and management teams, document all interactions in our property management systems, and handle confidential information with discretion.