Community Experience & Leasing Operations Lead

Morgan Properties, LP; Village of Liverpool (NY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Insurance

401k match

Rent discount

Morgan Essentials

Renewal commissions

PTO & holidays

Job summary

Morgan Properties, LP is seeking a Community Manager to drive resident experience through proactive operations, leasing, and service delivery. You will own resident engagement, manage applications, move-ins/move-outs, renewals, and coordinate with on-site teams to deliver a consistent, high-quality living experience.

The role emphasizes organization, attention to detail, cross-functional collaboration, and strong customer service.

Qualifications

• Experience in property management or customer service management preferred.
• Strong organizational skills with the ability to manage multiple priorities and follow through on tasks.
• High attention to detail and ability to manage processes with accuracy.
• Customer service mindset with strong problem-solving ability.

Responsibilities

• Resident Engagement & Leasing.
• Resolve complex resident concerns, including legal matters, with professionalism and sound judgment.
• Manage the full resident lifecycle: applications, move-ins/move-outs, lease renewals, and retention efforts.
• Support leasing activity and ensure a consistent experience for prospective and current residents.
• Operations & Financial Administration.
• Execute property inspections, monitor curb appeal, and ensure safety and compliance standards are met.
• Manage resident accounts, collections, ledgers, and financial reporting with accuracy and timeliness.
• Track occupancy, revenue, and leasing activity, ensuring data is up to date and aligned with community goals.
• Follow established processes and elevate issues when additional support or direction is needed.
• Collaboration & Execution.
• Partner closely with the Area Community Manager to execute operational priorities and community initiatives.
• Coordinate with on-site teams and support partners to ensure tasks are completed efficiently and on time.
• Maintain organization across competing priorities, ensuring follow-through and attention to detail.
• Contribute to a professional, service-driven environment through reliable execution and communication

Skills

Organizational skills

Customer service

Detail-oriented

Cross-functional collaboration

Driver's license

Job description

Morgan Properties, LP is seeking a Community Manager to drive resident experience through proactive operations, leasing, and service delivery. You will own resident engagement, manage applications, move-ins/move-outs, renewals, and coordinate with on-site teams to deliver a consistent, high-quality living experience.

The role emphasizes organization, attention to detail, cross-functional collaboration, and strong customer service.