Resident Experience & Community Operations Manager

Cardinal Group Companies; Birmingham (AL); On-site; USD 52,000 - 75,000; Full time

Job summary

Cardinal Group Companies is seeking a Community Manager to oversee operations, leasing and resident relations to protect and enhance property value. The role emphasizes strategic budgeting, cash flow, and team leadership to meet financial targets.

The candidate will lead maintenance, marketing and leasing activities, analyze monthly statements, and ensure accurate lease data and vendor management. On-site leadership and Cardinal U training are expected.

Qualifications

• Four years’ experience in property management and resident relations.
• Experience with leasing, marketing, and financial management.
• Proficiency in property management software (Entrata preferred).
• Strong written and verbal communication skills.
• Ability to lead on-site teams and manage vendors.

Responsibilities

• Maintain a positive, professional attitude with residents, clients, and staff.
• Strive for improvements in community performance to meet financial goals.
• Direct day-to-day activities of maintenance, marketing, leasing and upkeep.
• Develop income by managing cash flow and leasing strategy.
• Analyze monthly financial statements and variances from budget.
• Maintain complete community records and conduct audits.
• Coordinate collection of revenues following lease obligations.
• Engage and supervise invoices for goods/services.
• Lead on-site maintenance technicians, office staff and leasing team.
• Manage resident relations and address lease issues.
• Participate in Cardinal U training.

Skills

Property management

Leasing

Budgeting

Team leadership

Customer relations

Marketing

Tools

Entrata

Microsoft Office

Job description

Cardinal Group Companies is seeking a Community Manager to oversee operations, leasing and resident relations to protect and enhance property value. The role emphasizes strategic budgeting, cash flow, and team leadership to meet financial targets.

The candidate will lead maintenance, marketing and leasing activities, analyze monthly statements, and ensure accurate lease data and vendor management. On-site leadership and Cardinal U training are expected.