Resident Experience & Community Operations Manager

Capital Square; Augusta (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Cell phone reimbursement

PTO

Holidays

401(k) matching

Housing discount

Professional development

Medical/dental/vision coverage

Job summary

Capital Square Living is seeking an Assistant Community Manager to co-lead day-to-day operations at an Augusta, GA community. You’ll supervise staff, manage leasing, and help meet budgeted financial goals while ensuring compliance with housing laws and CS Living policies.

You’ll assist with marketing, resident relations, and timely financial reporting, while maintaining property standards and coordinating maintenance operations. This role offers growth and strong benefits.

Qualifications

• High school diploma, GED, or related experience and/or training.
• Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features and benefits, and answer questions about the community’s operation.

Responsibilities

• Helps to meet targeted revenues by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits as needed, and assisting with the preparation of monthly financial status reports.
• Helps to oversee the leasing process by approving prospective resident applications and renewal leases; conducts periodic apartment inspections; follows proper notice requirements; evicts residents; and makes sure to post and collect late fees and other charges as allowable and stated in the terms of the lease.
• Responsible for collecting all monies due and managing delinquencies according to CS Living delinquency policies and procedures, and does so to achieve or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director.
• Assists with keeping the RADIX market survey up to date to ensure that current market and economic trends are correctly represented that may impact the community, and assists the Community Manager in implementing short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve and address service issues.
• Ensures the community’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

Skills

Management

Supervisory

Communication

Yardi

Excel

Education

High school diploma

Tools

Yardi

Microsoft Excel

Job description

Capital Square Living is seeking an Assistant Community Manager to co-lead day-to-day operations at an Augusta, GA community. You’ll supervise staff, manage leasing, and help meet budgeted financial goals while ensuring compliance with housing laws and CS Living policies.

You’ll assist with marketing, resident relations, and timely financial reporting, while maintaining property standards and coordinating maintenance operations. This role offers growth and strong benefits.