Resident Experience & Community Operations Lead

Allied Residential, Inc.; Lacey (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (PTO)

Holidays

Job summary

Allied Residential, Inc. is seeking a Community Manager to oversee the overall management, operations, and success of an assigned community.

You will maximize occupancy, ensure resident satisfaction, and lead the on-site team to deliver operational excellence while maintaining compliance with company policies and applicable laws. As a leader in the Puget Sound area, you will review financial and operational reports, implement cost-control strategies, and stay informed about market conditions to

Qualifications

• Six months to one year of property management or related experience.
• Strong leadership and team management skills with the ability to inspire, mentor, and hold others accountable.
• Proficiency in Microsoft Office Suite (Office 365) and property management software (Yardi preferred).
• Excellent communication skills, both written and verbal, with the ability to handle complex or sensitive situations effectively.
• Strong problem-solving skills and sound judgment in decision-making.
• Knowledge of financial reports, budgeting, and property operations.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented with a commitment to resident satisfaction.

Responsibilities

• Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.
• Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.
• Manage rent collections, deposits, and related accounting tasks in accordance with company policies.
• Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.
• Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.
• Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.
• Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.
• Ensure compliance with safety, security, and company procedures.
• Participate in and lead regular team meetings and required training sessions.

Skills

Leadership

Customer service

Microsoft Office

Yardi

Financial reporting

Budgeting

Problem solving

Communication

Team development

Operations management

Tools

Yardi

Office 365

Job description

Allied Residential, Inc. is seeking a Community Manager to oversee the overall management, operations, and success of an assigned community.

You will maximize occupancy, ensure resident satisfaction, and lead the on-site team to deliver operational excellence while maintaining compliance with company policies and applicable laws. As a leader in the Puget Sound area, you will review financial and operational reports, implement cost-control strategies, and stay informed about market conditions to