Resident Experience & Community Operations Lead

The Michaels Organization; Fort Belvoir (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Michaels Organization is seeking an Assistant Community Manager to support the Community Manager in day-to-day operations for a residential community. You will manage staff, support resident relations, and assist with budgeting and reporting while ensuring adherence to community guidelines.

Required are a High School Diploma, a valid driver's license, and the ARM designation within one year. Prior property management experience and MS Office proficiency are highly valued.

Qualifications

• Three years' experience in a customer service related industry, preferably multi-family property management.
• Military experience or prior exposure to the military is a plus.
• Must be able to pass background investigation and drug test screening.

Responsibilities

• Train, direct and oversee office staff to ensure orderly workflow.
• Maintain resident relationships and address issues, requests, or concerns.
• Assist in annual budget preparation and in preparing weekly, monthly, quarterly and annual reports.
• Monitor, review and approve timesheets in payroll, and lead quarterly resident meetings.
• Collaborate with the bookkeeper on rent collection and delinquent accounts, and assist with marketing strategies.

Skills

Customer service

Team leadership

Communication skills

Attention to detail

Microsoft Office

Education

High School Diploma

ARM designation within 1 year

Valid Driver's License

Tools

MS Office (Word & Excel)

Job description

The Michaels Organization is seeking an Assistant Community Manager to support the Community Manager in day-to-day operations for a residential community. You will manage staff, support resident relations, and assist with budgeting and reporting while ensuring adherence to community guidelines.

Required are a High School Diploma, a valid driver's license, and the ARM designation within one year. Prior property management experience and MS Office proficiency are highly valued.