Community Operations & Leasing Specialist

Socket.dev; Chattanooga (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, vendor relations, and reporting. You will help meet leasing and financial goals, oversee staff, and ensure resident satisfaction.

The role emphasizes communication, organization, and proactive problem-solving in a fast-paced property environment. On-site work, with occasional travel, and a commitment to service excellence are expected.

Qualifications

• Exceptional verbal and written communication to liaise with team, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines.
• A passion for excellence and providing exemplary customer service.
• Meet targeted revenue goals by occupancy, retention, and financial monitoring of the property.
• Effectively manage staff, operations, and financial performance of the community.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail, always seeking ways to improve the property.
• Be an effective listener who offers helpful solutions.
• Energetic, embrace challenges, and set new goals.
• Work with the Community Director to achieve property goals.

Responsibilities

• Provide exemplary customer service to all residents and proactively solve issues.
• Assist in financial management by creating daily and weekly reports.
• Honor federal fair housing standards and applicable laws.
• Develop professional skills and pursue continual growth and learning.
• Model company policies and procedures in all interactions.
• Present a professional image and represent the company to residents, vendors, and owners.
• Operate on-site technology and security systems as needed.
• Maintain resident files in electronic or hardcopy format.
• Resolve issues promptly with a focus on customer satisfaction.
• Respond to after-hours issues to ensure resident safety and satisfaction.
• Support property performance by participating in events, marketing, and retention efforts.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Revenue focus

Leadership

Education

1+ year multi-family property management experience

Leasing/Property Manager experience preferred

Tools

Property management software

Job description

Bedrock Property Management is seeking an Assistant Community Director to support day-to-day operations, vendor relations, and reporting. You will help meet leasing and financial goals, oversee staff, and ensure resident satisfaction.

The role emphasizes communication, organization, and proactive problem-solving in a fast-paced property environment. On-site work, with occasional travel, and a commitment to service excellence are expected.