Resident Services Coordinator

Blt Management LLC; Stamford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee housing discount at BLT-owned

Job summary

BLT Management LLC in Stamford, CT seeks an experienced Resident Services Coordinator to manage resident support and build a strong team dedicated to retention and service excellence.

You will coordinate communications, foster relationships with local businesses, plan events, and drive initiatives to improve efficiency and resident well-being. A 2+ year background in property management or hospitality is preferred.

Qualifications

• 2+ years of experience in resident services, property management, hospitality, or related field.
• Commitment to deliver outstanding customer service.
• Flexible team player with supervisory and problem-solving skills.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.

Responsibilities

• Achieve resident satisfaction and retention by resolving inquiries promptly.
• Foster a professional, friendly atmosphere that exceeds expectations.
• Develop and coordinate resident communications (newsletters, surveys, notices).
• Collaborate with local groups, restaurants, retailers, and services.
• Coordinate programs to enhance residents' health and quality of life.
• Plan and promote community events; offer incentives to boost participation.
• Identify ways to improve efficiency, productivity, and service quality.
• Communicate follow-up actions and feedback with staff.
• Monitor compliance with company policies; report incidents and safety concerns.

Skills

Customer service

Supervisory skills

Problem-solving

Multitasking

Interpersonal communication

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office

Job description

Resident Services Coordinator

Location: Stamford, CT

Position Summary

BLT is seeking an experienced and dynamicResident Services Coordinatorto join our luxury community located in Stamford, CT. Primarily responsible for managing customer support, the Resident Services Coordinatorbuilds a successful team of associates and staff members dedicated to achieving the community’s resident retention and customer service goals.

Essential Duties and Responsibilities of the Resident Services Coordinator

• Achieves the community’s resident satisfaction and retention goals by ensuringresident inquiries are resolved in a professional andtimely manner.
• Facilitatesprofessional and friendly atmosphere that exceeds resident expectations.
• Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.
• Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.
• Coordinate programs to enhance the health, wellbeing, and quality of life for residents.
• Plan, promote and coordinate community-boosting resident events and activities.Offer incentives to boost participation and encourage residents to bring guests.
• Identify strategies to improve efficiency, productivity, and quality of customer service.
• Ensures initiatives are implemented, communicates follow-up actions and feedback with staff.
• Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary.

Qualifications / Skills Required forthe position ofResident Services Coordinator

• 2+ years of experience in resident services, property management, hospitality, customer service, or a related field
• Commitment to deliver outstanding customer service
• Flexible team player with good supervisory and problem-solving skills
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED,College education preferred

Compensation & Benefits

• Competitive salary of $18-22/hr
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Tuition reimbursement program
• Employee housing discountat BLT-owned properties

Equal Opportunity Employer

BLT is an equal opportunity employer

Note for Any current BLT Employees:

We encourage employees to remain in their current role for a minimum of 6 months before applying for a new position within the company. Before applying, employees are advised to discuss their application and career goals with their manager.

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