Resident Experience & Community Coordinator

Lynd Group; Houston, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lynd Group in Houston, TX is seeking a Residential Services Coordinator to serve as the first contact for residents, visitors, and vendors while delivering excellent customer service and administrative support to the property management team.

This role oversees front desk operations, resident communications, service request coordination, and documentation in property management software, with duties including move-in/out support, event coordination, and community engagement efforts.

Qualifications

• Excellent customer service and interpersonal skills.
• Professional telephone and front desk etiquette.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail.
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to learn and utilize property management software (OneSite, Yardi, RealPage, etc.).
• Knowledge of Fair Housing laws and customer service best practices preferred.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Greet residents, prospects, vendors, and guests in a friendly and professional manner.
• Answer and direct incoming telephone calls and respond to emails promptly.
• Provide excellent customer service by assisting residents with questions, concerns, and general property information.
• Receive, document, and follow up on resident service requests.
• Coordinate communication between residents and the maintenance team regarding work order status.
• Maintain organized resident files and update resident information within property management software.
• Assist with move-in and move-out paperwork and inspections as assigned.
• Schedule appointments and assist with general office administrative duties.
• Receive and distribute packages, deliveries, and resident correspondence as applicable.
• Maintain community bulletin boards, calendars, newsletters, and resident communications.
• Plan, coordinate, and promote resident events and community engagement activities.
• Build relationships with local businesses, vendors, and community partners to support resident events and programs.
• Assist with collecting and maintaining resident surveys and feedback.
• Maintain office supplies and ensure the leasing office remains clean, organized, and welcoming.
• Prepare reports and assist the Property Manager with administrative projects.
• Maintain confidentiality of resident and company information.
• Perform other duties as assigned.

Skills

Customer service

Front desk etiquette

Verbal communication

Written communication

Organization

Time management

Attention to detail

MS Office

Education

High school diploma or GED

Tools

OneSite

Yardi

RealPage

Job description

Lynd Group in Houston, TX is seeking a Residential Services Coordinator to serve as the first contact for residents, visitors, and vendors while delivering excellent customer service and administrative support to the property management team.

This role oversees front desk operations, resident communications, service request coordination, and documentation in property management software, with duties including move-in/out support, event coordination, and community engagement efforts.