Resident Experience & Community Coordinator

towbes; Goleta (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Full health coverage

Fixed schedule

401(k) with match

Paid vacation and sick leave

Local housing partnership benefits

Job summary

The Towbes Group in Goleta, CA seeks an Assistant Community Manager to support operations for a multifamily community. You will work with the Community Manager balancing leasing support, financial administration, and resident relations to deliver an exceptional living experience.

The role requires a high school diploma, 2+ years in multifamily or property management, strong communication, and familiarity with Fair Housing laws.

Qualifications

• High school diploma or GED.
• 2+ years of experience in multifamily or property management.
• A clean DMV record and ability to pass a background check.
• Working knowledge of Fair Housing laws and other applicable regulations.
• Strong communication skills – verbal, written, and comfort with Microsoft Office.
• Ability to walk the property regularly, including stairs, for inspections and resident communication.
• Comfort using approved AI tools to draft communications and streamline workflows, with a sharp eye for reviewing that content for accuracy and compliance.
• Strong problem-solving skills and the ability to work independently under pressure.
• A high level of integrity and a genuine, people-first approach to the job.
• Flexibility to work evenings and weekends as the community needs.

Responsibilities

• Showcase apartments and community amenities to prospective residents.
• Track competitive properties and market trends to shape leasing strategy.
• Help prepare newsletters, event materials, and promotional flyers.
• Conduct credit and reference checks on prospective residents.
• Serve as a point of contact for resident inquiries, requests, and concerns.
• Support renewal notices and retention follow-ups.
• Plan and help execute community events to build connection.
• Maintain proactive, friendly communication that keeps residents satisfied.
• Oversee move-in and move-out processes, ensuring lease terms are followed.
• Process, record, and deposit rental payments, application fees, and security deposits.
• Assist in reviewing delinquent accounts and initiating collection or legal action as needed.
• Process invoices through PayScan and verify vendor credentialing.
• Support preparation of the annual property budget.
• Maintain accurate financial records in Yardi and assist with financial reporting.
• Assist with deposit accounting and security deposit reconciliations.
• Keep resident files and lease agreements accurate and compliant with Fair Housing, DRE, and all applicable laws.
• Ensure timely renewals and ongoing lease compliance.
• Conduct regular property walks to maintain cleanliness and curb appeal.
• Enforce community policies and lease terms, addressing concerns professionally.
• Follow safety protocols and emergency procedures.
• Coordinate with the maintenance team to ensure service requests are handled promptly.
• Maintain proficiency in Yardi and CRM IQ, using system tools to support leasing, accounting accuracy, and data integrity.

Skills

Communication skills

Microsoft Office

Problem solving

Independence

People-first

Education

High school diploma or GED

Tools

Yardi

CRM IQ

PayScan

Microsoft Office

Job description

The Towbes Group in Goleta, CA seeks an Assistant Community Manager to support operations for a multifamily community. You will work with the Community Manager balancing leasing support, financial administration, and resident relations to deliver an exceptional living experience.

The role requires a high school diploma, 2+ years in multifamily or property management, strong communication, and familiarity with Fair Housing laws.