Assistant Community Manager: Resident Experience & Leasing

The Towbes Group; Goleta (CA); On-site; USD 3,444,000 - 4,959,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Set schedule

Paid vacation and sick time

Job summary

The Towbes Group in Goleta, CA is seeking an Assistant Community Manager for Encina Meadows Apartments to support the Community Manager with leasing, financial administration, and resident relations, ensuring an exceptional living experience.

This role offers opportunities for growth into senior community management positions, with competitive hourly pay and strong benefits including health coverage and a 401(k) match.

Qualifications

• High school diploma or GED
• 2+ years of experience in multifamily or property management
• A clean DMV record and ability to pass a background check
• Working knowledge of Fair Housing laws and other applicable regulations
• Strong communication skills — verbal, written, and comfort with Microsoft Office
• Ability to walk the property regularly, including stairs, for inspections and resident communication
• Comfort using approved AI tools to draft communications and streamline workflows, with a sharp eye for reviewing that content for accuracy and compliance
• Strong problem-solving skills and the ability to work independently under pressure
• A high level of integrity and a genuine, people-first approach to the job
• Flexibility to work evenings and weekends as the community needs

Responsibilities

• You'll work closely with the Community Manager to keep daily operations running smoothly — balancing leasing support, financial administration, and resident relations while helping the team deliver an exceptional living experience.
• Leasing & Marketing Support: Showcase apartments and community amenities to prospective residents; Track competitive properties and market trends to help shape leasing strategy; Help prepare newsletters, event materials, and promotional flyers; Conduct credit and reference checks on prospective residents.
• Resident Experience: Serve as a point of contact for resident inquiries, requests, and concerns; Support renewal notices and retention follow-ups; Plan and help execute community events that build connection; Maintain proactive, friendly communication that keeps residents satisfied; Oversee move-in and move-out processes, ensuring lease terms are followed; Process, record, and deposit rental payments, application fees, and security deposits; Assist in reviewing delinquent accounts and initiating collection or legal action as needed; Process invoices through PayScan and verify vendor credentialing before scheduling services; Support preparation of the annual property budget; Maintain accurate financial records in Yardi and assist with financial reporting; Assist with deposit accounting and security deposit reconciliations.
• Operations & Compliance: Keep resident files and lease agreements accurate and compliant with Fair Housing, DRE, and all applicable laws; Ensure timely renewals and ongoing lease compliance; Conduct regular property walks to maintain cleanliness and curb appeal; Enforce community policies and lease terms, addressing concerns professionally; Follow safety protocols and emergency procedures; Coordinate with the maintenance team to ensure service requests are handled promptly; Maintain proficiency in Yardi and CRM IQ, using system tools to support leasing, accounting accuracy, and data integrity

Job description

The Towbes Group in Goleta, CA is seeking an Assistant Community Manager for Encina Meadows Apartments to support the Community Manager with leasing, financial administration, and resident relations, ensuring an exceptional living experience.

This role offers opportunities for growth into senior community management positions, with competitive hourly pay and strong benefits including health coverage and a 401(k) match.