Resident Experience Champion

SFR3 Fund; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

SFR3 Fund is seeking a Resident Support Coordinator to own the resident experience from first touch to final resolution. You will manage a high volume of inquiries across email, text, and phone, driving cases forward with urgency, clarity, and policy-aligned solutions.

In a typical week you review and resolve 300+ inquiries, collaborate with internal teams, escalate when needed, and maintain quality across every interaction while staying organized in a fast-moving environment.

Qualifications

• 1+ year of experience in property management.
• Strong English fluency – clear, natural, professional communication.
• Exceptional communication and organization skills for multiple cases and follow-ups.
• Tech-savvy with case-management tools like Salesforce or Pipefy.
• Proven problem-solver with sound judgment and resolution focus.
• High ownership and accountability in a fast-paced environment.
• Strong emotional intelligence for handling resident interactions.

Responsibilities

• Lead cases through full lifecycle to final outcomes.
• Deliver clear, accurate, and urgent resident communications.
• Maintain queue momentum with speed and attention to detail.
• Handle escalations with confidence and policy-aligned solutions.
• Escalate when needed and ensure full resolution.
• Collaborate across teams to remove blockers.
• Join calls when required and stay resolution-focused.
• Uphold consistent, complete, and correct responses.

Skills

1+ year experience

Strong English fluency

Communication & organization

Problem-solving

Ownership & accountability

Emotional intelligence

Tools

Salesforce

Pipefy

Job description

SFR3 Fund is seeking a Resident Support Coordinator to own the resident experience from first touch to final resolution. You will manage a high volume of inquiries across email, text, and phone, driving cases forward with urgency, clarity, and policy-aligned solutions.

In a typical week you review and resolve 300+ inquiries, collaborate with internal teams, escalate when needed, and maintain quality across every interaction while staying organized in a fast-moving environment.