Resident Relations & Engagement Specialist

smcinternalcareers; Maryland; On-site; USD 45,000 - 65,000; Full time

Job summary

SMC is seeking a Resident Relations Specialist to support residents and the community team. You will coordinate between residents and onsite staff, resolve complaints, and help implement AI-enabled initiatives while maintaining strong communication and documentation.

The role requires excellent interpersonal and written communication, with a focus on policy compliance, resident engagement, and training on new technology in a fast-paced environment. Weekend coverage may be required.

Qualifications

• College degree and/or two (2) years Property Management
• Previous customer service or management experience preferred
• Familiarity with resident database systems and move-in procedures

Responsibilities

• Assist with communication between residents and onsite community team members and resolving complaints, both written and verbal
• Assist Property Managers with compliance with appropriate policies and procedures as relating to residents
• Maintain resident database of correspondence
• Provide customer service calls to onsite leasing leads
• Monitor team onsite software usage and identify training needs
• Conduct onsite training of new technology
• Identify communities that have potential to increase social media and assist with implementation
• Monitor move in orientation procedures and assist with resident touch points
• Assist communities with developing programs/events to increase resident engagement and renewals
• Promote resident portal communication tools
• Perform other duties as assigned by Manager and/or Supervisor
• Contribute to team/company engagement efforts

Skills

Interpersonal skills

Communication skills

Lease guidelines knowledge

Proficient computer skills

Detail oriented

Team collaboration

Organization and time management

Education

College degree and/or two years Property Management

Job description

SMC is seeking a Resident Relations Specialist to support residents and the community team. You will coordinate between residents and onsite staff, resolve complaints, and help implement AI-enabled initiatives while maintaining strong communication and documentation.

The role requires excellent interpersonal and written communication, with a focus on policy compliance, resident engagement, and training on new technology in a fast-paced environment. Weekend coverage may be required.