Resident Experience & Care Coordinator

Atria-Senior-Living; Mission Viejo (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Paid holidays and PTO

Annual anniversary rewards

Annual Scores Reward

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living in Mission Viejo, CA, is seeking a proactive Resident Services Assistant to greet visitors, receive calls, and maintain resident records with precision.

The role involves coordinating transportation, supporting frontline staff, and ensuring timely updates to charts and calendars. Competitive hourly pay and comprehensive benefits accompany opportunities for growth within our communities.

Qualifications

• Loves people.
• Listens well.
• Works cooperatively with others.
• Solves problems with a proactive approach.
• Comfortable with technology and systems.
• Ethical, honest, dependable and open-minded.

Responsibilities

• Greet, help, and direct visitors as appropriate.
• Receive fax or phone calls from physicians, pharmacies, families and take appropriate action.
• Make copies and manage and update resident charts, appointment books, 911 binder, and MARS.
• Maintain records of due dates for resident assessments and informs the Resident Services Director as appropriate.
• Coordinate transportation of residents to outside Medical Doctors appointments.
• Organize and update in-service binder and manages the in-services calendar to schedule in-services and help the Resident Services Director prepare.
• Provide support to frontline staff as needed.
• Assist in updating Resident Services Assistant assignment sheets.
• Assist with training and support to new or less experienced assisted living staff.
• Coordinates staff schedule.
• Provides backup by performing Resident Services Assistant or Resident Medication Assistant role as needed.
• Prioritize tasks to ensure optimum services to residents as requests and needs change.
• May perform other duties as assigned

Skills

Loves people

Listens well

Works cooperatively

Solves problems

Comfortable with technology

Ethical, honest, dependable

Job description

Atria Senior Living in Mission Viejo, CA, is seeking a proactive Resident Services Assistant to greet visitors, receive calls, and maintain resident records with precision.

The role involves coordinating transportation, supporting frontline staff, and ensuring timely updates to charts and calendars. Competitive hourly pay and comprehensive benefits accompany opportunities for growth within our communities.