Resident Care & Services Coordinator

Atria Senior Living; Irvine, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Atria Senior Living in Irvine, CA is seeking an engaged administrative professional to support resident services and front-desk operations.

You will greet visitors, handle communications from physicians and families, maintain charts and calendars, and coordinate transportation for medical appointments.

This role requires empathy, teamwork, and the ability to manage multiple tasks with discretion and accuracy.

Qualifications

• Demonstrates empathy and strong customer service when interacting with residents, families and staff.
• Active listening and clear written and verbal communication skills.
• Cooperates well with colleagues and adapts to changes in busy environments.
• Good problem-solving abilities and comfort with technology.
• Upholds ethical standards, reliability and openness.

Responsibilities

• Greet, help, and direct visitors as appropriate.
• Receive fax or phone calls from physicians, pharmacies, families and take appropriate action.
• Make copies and manage and update resident charts, appointment books, 911 binder, and MARS.
• Maintain records of due dates for resident assessments and informs the Resident Services Director as appropriate.
• Coordinate transportation of residents to outside Medical Doctors appointments.
• Organize and update in-service binder and manages the in-services calendar to schedule in-services and help the Resident Services Director prepare.
• Provide support to frontline staff as needed.
• Assist in updating Resident Services Assistant assignment sheets.
• Assist with training and support to new or less experienced assisted living staff.
• Coordinates staff schedule.
• Provides backup by performing Resident Services Assistant or Resident Medication Assistant role as needed.
• Prioritize tasks to ensure optimum services to residents as requests and needs change.
• May perform other duties as assigned

Skills

Loves people

Listens well

Works cooperatively

Solves problems

Comfortable with technology

Ethical, honest, dependable and open‑m

Job description

Atria Senior Living in Irvine, CA is seeking an engaged administrative professional to support resident services and front-desk operations.

You will greet visitors, handle communications from physicians and families, maintain charts and calendars, and coordinate transportation for medical appointments.

This role requires empathy, teamwork, and the ability to manage multiple tasks with discretion and accuracy.