Resident Experience Architect

Auben Realty; Kansas City (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Auben Realty is seeking a Leasing and Operation Specialist to enhance the resident experience across all managed properties. You will be the first impression by phone, email, and in-person; managing resident retention, relations, and payments in a fast-paced office environment.

You will coordinate showings, support Section 8 paperwork, and collaborate with cross-functional teams to streamline communications and service delivery while upholding Auben’s values. This role offers growth and impact.

Qualifications

• Proven experience as a customer service representative.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• High school diploma or equivalent; Associate degree preferred.

Responsibilities

• Serve as primary point of contact for residents.
• Follow up with prospective residents via email and phone calls.
• Schedule and manage prospective resident showings.
• Greet, assist, and coordinate daily walk-ins based on priority/needs of prospects, residents, and owners.
• Provide streamlined communication between cross-functional teams regarding resident requests.
• Answer, screen, and/or transfer general phone calls received at the leasing office to appropriate team members.
• Answer, screen, and/or forward messages to appropriate team members.
• Receive and process resident payments and provide necessary receipts.
• Work with Resident Experience Managers on Section 8 Housing paperwork (RFTA packets).
• Mail Section 8 rent change letters.
• Mail monthly delinquency notices to residents.
• Develop and participate in community outreach programs/events.
• Position is primarily located in a well-lit office environment.

Skills

Customer service experience

Attention to detail

Communication (verbal and written)

Education

High school diploma or equivalent

Associate degree

Job description

Auben Realty is seeking a Leasing and Operation Specialist to enhance the resident experience across all managed properties. You will be the first impression by phone, email, and in-person; managing resident retention, relations, and payments in a fast-paced office environment.

You will coordinate showings, support Section 8 paperwork, and collaborate with cross-functional teams to streamline communications and service delivery while upholding Auben’s values. This role offers growth and impact.