Leasing & Resident Experience Specialist

Arlington Properties, LLC; Collierville (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Arlington Properties is seeking a Leasing Consultant to be the face of the community, greet prospective residents, conduct tours, and drive occupancy goals. You will manage the leasing process from application to move-in and maintain accurate resident files while supporting retention efforts.

The role requires strong communication and organizational skills, familiarity with leasing policies and Fair Housing laws, and a reliable vehicle for on-site coverage.

Qualifications

• High school diploma or GED required; some college preferred.
• One or more years of leasing, sales, or customer service experience strongly preferred.
• Excellent communication, organizational, and time management skills.
• Familiarity with Fair Housing laws and leasing policies.
• Basic computer proficiency; comfort with digital tools.
• Valid driver’s license, auto insurance, and reliable transportation.

Responsibilities

• Greet prospective residents, conduct property tours, and explain community features.
• Manage the full leasing process from application to move-in.
• Provide accurate information on pricing, availability, and policies.
• Maintain up-to-date resident files and support retention and renewal efforts.
• Conduct follow-up communications with prospects and residents.
• Promote the property through outreach efforts and marketing ideas.
• Monitor advertising platforms and provide insight into digital performance.
• Prepare competitive market surveys and analyze leasing trends.
• Collect applications, deposits, and other move-in funds.
• Enter service requests and coordinate with the maintenance team.
• Help maintain curb appeal and inspect vacant units for show-readiness.
• Assist with vendor or contractor access to units when needed.

Skills

Leasing experience

Customer service

Communication

Organizational skills

Time management

Education

High school diploma or GED

Some college

Tools

Fair Housing knowledge

Job description

Arlington Properties is seeking a Leasing Consultant to be the face of the community, greet prospective residents, conduct tours, and drive occupancy goals. You will manage the leasing process from application to move-in and maintain accurate resident files while supporting retention efforts.

The role requires strong communication and organizational skills, familiarity with leasing policies and Fair Housing laws, and a reliable vehicle for on-site coverage.