Resident Experience & Admissions Coordinator

exploreourcareeropportunities; Royal Pines (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Innovative Purchasing Program

Access to online learning 24/7

Phone and auto discounts

Employee Assistance Fund

Advocacy and community impact

Job summary

Avardis Health in Arden, NC seeks a Customer Experience & Admissions Coordinator to enhance resident and family satisfaction and oversee admissions readiness, reputation management, and post-discharge engagement. You will champion service excellence while ensuring HIPAA compliance and alignment with facility standards.

Join a team focused on hospitality, collaboration with nursing, admissions, and support services, and leveraging Google reputation initiatives to improve resident experiences and

Qualifications

• High school diploma or equivalent required.
• Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and customer service skills.
• Proficiency with Microsoft Office and electronic medical records preferred.
• Ability to interact effectively with residents, families, staff, physicians, and community partners.

Responsibilities

• Champion a positive resident, family, visitor, and referral source experience throughout the facility.
• Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
• Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
• Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
• Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and elevate issues requiring leadership attention.
• Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
• Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.

Skills

Customer service

Communication

Interpersonal skills

Organization

Hospitality mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Avardis Health in Arden, NC seeks a Customer Experience & Admissions Coordinator to enhance resident and family satisfaction and oversee admissions readiness, reputation management, and post-discharge engagement. You will champion service excellence while ensuring HIPAA compliance and alignment with facility standards.

Join a team focused on hospitality, collaboration with nursing, admissions, and support services, and leveraging Google reputation initiatives to improve resident experiences and