Admissions Coordinator

SanStone Health; Morganton, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SanStone Health in Morganton, NC is seeking an Admissions Coordinator to manage the admissions process for prospective residents in transitional rehab or long-term care, ensuring the highest level of customer satisfaction.

The role requires coordinating inquiries, interviewing applicants, tours, and paperwork, while remaining compliant with Medicare/Medicaid rules and maintaining census data for occupancy planning.

Qualifications

• Associate's Degree preferred, but not required.
• 3-5 years of experience in a related Admissions position within or related healthcare setting preferred.
• Excellent customer service skills, personality and drive!

Responsibilities

• Proactively reach out to inquiries from hospital discharge planners, families and referrals.
• Serve as the initial liaison with residents and families on facility services.
• Interview residents or representatives to determine eligibility for admission.
• Conduct tours of the facility and maintain marketing materials.
• Assign accommodations based on nursing care needs, space availability, and family preferences.
• Ensure admissions paperwork is completed accurately and on time.
• Maintain admissions/discharges records and census data; inform staff of projected changes.
• Maintain knowledge of Medicare & Medicaid regulations to ensure compliance.

Skills

Customer service

Education

Associate's degree preferred

Job description

Job Summary:

Manages the admissions process for prospective and incoming residents requiring transitional rehab services or long term care and ensuring the highest level of customer satisfaction.

Duties & Responsibilities

• Proactively reach out to and respond to inquiries from hospital discharge planners, families, and other referral sources
• Serves as the initial liaison with residents and families on facility services and issues
• Interview residents or residents’ representative to obtain necessary personal and financial data to determine eligibility for admission
• Conduct tours of the skilled nursing facility/rehab area. Maintain a model room and update marketing materials for facility social media and various advertisements.
• Assign accommodations for new admissions related to nursing care needs, resident and residents’ family’s preference, availability of space, and other information.
• Ensure all admissions paperwork is completed thoroughly, accurately and on a timely basis. Informs prospective residents of their responsibilities, rights, and all benefits.
• Maintain records of admissions and discharges and compile occupancy census data. Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges, and appointments/tours.
• Maintain knowledge of Medicare & Medicaid regulations to ensure services are in compliance with professional boarding standards, state and federal regulatory requirements.

Required Qualifications

• Associate's Degree preferred, but not required
• 3-5 years of experience in a related Admissions position within or related healthcare setting preferred
• Excellent customer service skills, personality and drive!