Resident Diesel Technician - Jamestown, ND

North Dakota Ag Connection; Jamestown (ND); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k)

Job summary

CLAAS is seeking a Resident Diesel Technician in Jamestown, ND. The role involves on-site diagnostics, repairs, and maintenance of CLAAS equipment, with customer-facing responsibilities and travel across the region.

Applicants should have an Ag Diesel Technology degree or equivalent, and 3+ years in a field service role for agricultural equipment. A strong focus on customer satisfaction and ability to work autonomously is required.

Qualifications

• Excellent customer service skills and ability to communicate with customers.
• 3+ years' experience in field service technician/engineering on agricultural equipment.
• Independent in completing tasks with strong ad-hoc decision making.
• Ability to travel within region and occasional overnight travel.
• Must read and interpret parts and machine schematics.

Responsibilities

• Perform on-site diagnostics, service, repairs, and maintenance on CLAAS equipment.
• Explain maintenance or repair concerns to customers and document on work orders.
• Collaborate with Parts to maintain seasonal inventory and stocking processes.
• Schedule daily work assignments with Technical Support Center; travel as required.
• Establish and implement effective stocking and service programs; support setups and adjustments.

Skills

Customer service

Troubleshooting

Diesel technology

Read schematics

Travel readiness

Education

Ag Diesel Technology Degree

Tools

Diagnostic equipment

Job description

### Job Details#### Job Title:Resident Diesel Technician - Jamestown, ND#### Location:,, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:3#### Salary:competitive#### Open Until:September 28, 2026### Get Job Alerts**Career Type:** Technician**Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Resident Diesel Technician - Jamestown, ND| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |**Job Description**CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.* Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.* Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.* May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.* Supports Machinery Set-Up and Adjustments.* Promotes and sells service programs directly to assigned customers.* Maintains current mechanical and technical knowledge of CLAAS and competitive products.* Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.* In collaboration with our Technical Support Center, schedule daily work assignments.* Extensive working hours may be required in peak times under changing environments.Note: This position includes frequent travel by auto; a valid driver's license with a verifiably safe driving history is required. Position may require overnight travel and weekend or evening work during peak seasons.**Your profile:*** Other tasks as assigned or required by management* Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.* 3+ years' experience in a field service technician / engineering role working on agricultural equipment.* Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.* Working knowledge of CLAAS equipment and parts, a plus.* Independent in completing assigned tasks and solid ad-hoc decision making competences.* Must be able to work efficiently and autonomously.* High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.* Excellent oral and written communication skills.* Excellent customer service skills.* Ability to read and interpret parts and machine schematics.* Ability to travel within region and to be able to work with limited supervision.* Ability to safely operate large machinery.* Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.**Full-time Benefits Package Include:*** Premium free health, vision, short-term disability, and long-term disability;* Competitive rate dental plans;* Competitive paid time off, including Vacation, Sick, and Paid Holidays;* 401(k) with a generous company match;* Retirement Readiness Program;* Company-Paid Life Insurance;* Flexible Spending Accounts;* Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits* Fun & Safe Environment