Resident Diesel Technician - Fargo, ND

CLAAS Industrietechnik GmbH; Fargo (ND); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

Dental plans

401(k) with company match

Retirement readiness program

Company-paid life insurance

Flexible Spending Accounts

Employee Assistance Program

Safe working environment

Job summary

CLAAS FARMPOINT in Fargo, ND, is seeking a Resident Technician to perform on-site diagnostics, repairs, and maintenance on CLAAS equipment. The role emphasizes exceptional customer service and autonomous work within company guardrails, with fully-equipped service trucks provided.

You will review and explain maintenance needs to customers, document work orders, and coordinate with the Parts Department for stocking. Occasional travel and flexible hours are expected in peak seasons.

Qualifications

• 3+ years’ experience in a field service technician role working on agricultural equipment.
• Experience in high visibility, customer-facing roles and troubleshooting.
• Knowledge of CLAAS equipment and parts is a plus.

Responsibilities

• Perform complex on-site diagnostics, service, repairs, and maintenance on CLAAS equipment.
• Explain maintenance or repair concerns to customers and document on work orders.
• Schedule daily work assignments with the Technical Support Center.
• Travel within region; overnight travel and extended hours during peak seasons may be required.
• Maintain current mechanical and technical knowledge of CLAAS and competitive products.

Skills

Field service experience

Customer facing

Troubleshooting skills

Schematics reading

Independent work

CLAAS equipment knowledge

Education

Diesel Technology degree

Tools

Diagnostics tools

Job description

Company:CLAAS FARMPOINT
Location: Fargo, ND
Start Date:12/07/2026
Professional Level:Professionals
Key Area:After Sales

MUST BE ELIGIBLE TO WORK IN THE U.S.

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Your role on our team:

CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.

• Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.
• Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
• Supports Machinery Set-Up and Adjustments.
• Promotes and sells service programs directly to assigned customers.
• Mentains current mechanical and technical knowledge of CLAAS and competitive products.
• Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.
• In collaboration with our Technical Support Center, schedule daily work assignments.
• Extensive working hours may be required in peak times under changing environments.

Note: This position includes frequent travel by auto; a valid driver’s license with a verifiably safe driving history is required. Position may require overnight travel and weekend or evening work during peak seasons.

Your profile:

• Other tasks as assigned or required by management
• Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.
• 3+ years’ experience in a field service technician / engineering role working on agricultural equipment.
• Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.
• Working knowledge of CLAAS equipment and parts, a plus.
• Independent in completing assigned tasks and solid ad-hoc decision making competences.
• Must be able to work efficiently and autonomously.
• High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.
• Ability to safely operate large machinery.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off, including Vacation, Sick, and Paid Holidays;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

Your contact from our CLAAS FARMPOINT Recruiting Team

Todd Bergman

CLAAS FARMPOINT

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Nearest Major Market: North Dakota
Nearest Secondary Market: Jamestown