Resident Diesel Technician - Fargo, ND

CLAAS; Jamestown (ND); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision care

Short-term disability

Long-term disability

401(k) with company match

Retirement readiness program

Company-paid life insurance

Flexible spending accounts

Employee assistance program

Job summary

CLAAS FARMPOINT in Fargo, ND is seeking a Resident Technician to diagnose, repair and maintain CLAAS equipment on-site and in customers’ shops. You will operate with autonomy, providing expert service and delivering top-tier customer experiences.

Fully equipped service trucks are provided to enable efficient field work. The role requires strong troubleshooting skills, 3+ years in field service or engineering on agricultural equipment, and a customer-facing mindset.

Qualifications

• 3+ years’ experience in field service technician or engineering roles on agricultural equipment.
• Experience in high-visibility customer-facing roles with troubleshooting methods and tools.
• Comfortable working autonomously and making sound recommendations.
• Strong reading of parts and machine schematics.

Responsibilities

• Perform on-site diagnostics, service, repairs, and maintenance on CLAAS equipment.
• Explain maintenance and repair concerns to customers and document on work orders.
• Coordinate with Parts Department for stocking and seasonal inventory.
• Support equipment set-up and adjustments.
• Promote and sell service programs to customers.
• Maintain current knowledge of CLAAS equipment and competitive products.
• Complete reports and track time/materials accurately.
• Schedule daily work assignments with Technical Support Center.
• Travel and overtime during peak seasons.

Skills

Field service experience

Customer-facing experience

Troubleshooting

Excellent communication

Education

AD Diesel Technology Degree

Diesel Technology degree or equivalent

Tools

CLAAS equipment knowledge

Job description

MUST BE ELIGIBLE TO WORK IN THE U.S.

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.

Company: CLAAS FARMPOINT

Location: Fargo, ND

Start Date: 12/07/2026

Professional Level: Professionals

Key Area: After Sales

Your Role On Our Team

CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.

• Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.
• Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
• Supports Machinery Set-Up and Adjustments.
• Promotes and sells service programs directly to assigned customers.
• Maintains current mechanical and technical knowledge of CLAAS and competitive products.
• Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.
• In collaboration with our Technical Support Center, schedule daily work assignments.
• Extensive working hours may be required in peak times under changing environments.

Note: This position includes frequent travel by auto; a valid driver’s license with a verifiably safe driving history is required. Position may require overnight travel and weekend or evening work during peak seasons.

Your Profile

• Other tasks as assigned or required by management
• Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.
• 3+ years’ experience in a field service technician / engineering role working on agricultural equipment.
• Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.
• Working knowledge of CLAAS equipment and parts, a plus.
• Independent in completing assigned tasks and solid ad-hoc decision making competences.
• Must be able to work efficiently and autonomously.
• High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.
• Ability to safely operate large machinery.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Full-time Benefits Package Include

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off, including Vacation, Sick, and Paid Holidays;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

Your contact from our CLAAS FARMPOINT Recruiting Team

Todd Bergman

CLAAS FARMPOINT

[e-mail]