Resident Desk Clerk (24/7 Front Desk & Mail)

uchicago; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

The University of Chicago is seeking a Desk Clerk for CSL Housing and Residence Life Operations 3. This 24-hour desk role focuses on building security, access control, mail processing, and exceptional resident service during the academic year.

The position runs on a 9-month schedule with seasonal shutdowns in winter and summer, primarily evenings, overnights, and weekends. Candidates should have a high school diploma and strong MS Word/Excel/Outlook skills.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.
• Working knowledge of Microsoft Word, Excel, Outlook; ability to navigate web-based systems.
• Learn a range of position-related software applications.

Responsibilities

• Perform clerical duties in accordance with HRL policy and expectations; answer calls, check email, relay information between shifts, process resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Cheerfully greet residents, staff and visitors and inform them about campus and residence hall policies.
• Receive, record, and distribute U.S. mail and packages; enter into online system; carry and move loads up to 49 lbs.
• Maintain security of doors and lobby; check I.D.s; manage sign-in/out records.
• Check out and track return of borrowed equipment/keys; stock supplies.
• Adhere to policies; orientate new employees; schedule replacements via on-call system.
• Knowledge of emergency protocols and evacuation procedures; report issues promptly.
• Report building maintenance issues; submit service requests.

Skills

Customer service

Office procedures

Multitasking

Communication skills

Microsoft Word

Microsoft Excel

Outlook

Web-based systems

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The University of Chicago is seeking a Desk Clerk for CSL Housing and Residence Life Operations 3. This 24-hour desk role focuses on building security, access control, mail processing, and exceptional resident service during the academic year.

The position runs on a 9-month schedule with seasonal shutdowns in winter and summer, primarily evenings, overnights, and weekends. Candidates should have a high school diploma and strong MS Word/Excel/Outlook skills.