Residence Front Desk & Security Associate

University of Chicago; Chicago (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

The University of Chicago seeks a Desk Clerk to support Housing and Residence Life Operations. The role covers building security, access control, mail processing, and customer service during evenings, overnights, and weekends.

The 9-month schedule includes multiple shutdown periods with a 24-hour operations cadence. Qualified candidates have a high school diploma or GED and at least one year of clerical or customer service experience; college/university experience is preferred.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.

Responsibilities

• Perform clerical duties in accordance with HRL policy and expectations, including answering calls, checking email, and processing resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff and visitors and assist with campus information and policies.
• Receive, record, and distribute mail and packages; enter into distribution system; carry loads up to 49 lbs.
• Maintain security procedures for doors, sign-in/out records, and building access control.
• Order and stock front desk supplies; support on-call staffing and shift handoffs.
• Follow emergency protocols, report incidents, and coordinate with Facilities Services as needed.
• Perform other tasks as requested by Operations leadership and building management.

Skills

Customer service

Office procedures

multitasking

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Web-based systems

Job description

The University of Chicago seeks a Desk Clerk to support Housing and Residence Life Operations. The role covers building security, access control, mail processing, and customer service during evenings, overnights, and weekends.

The 9-month schedule includes multiple shutdown periods with a 24-hour operations cadence. Qualified candidates have a high school diploma or GED and at least one year of clerical or customer service experience; college/university experience is preferred.