Resident Delinquency & Evictions Resolution Specialist

Essex Property Trust; Irvine (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401k employer match

Paid parental leave

Housing discount

Job summary

Essex Property Trust in Irvine is seeking an Account Resolution Specialist to reduce resident delinquency and secure sustainable outcomes while maximizing revenue through past due accounts. The role covers legal processes, eviction management, and data-driven reporting to support strategic decisions.

Qualifications include a high school diploma and 1–2 years in customer service, accounting, or eviction proceedings.

Qualifications

• HS diploma or GED required.
• 1–2 years of customer service, accounting and eviction experience preferred.

Responsibilities

• Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.
• Management of all assigned evictions and delinquency.
• Initiate timely and effective communication with residents, internal and external counsel.
• Analyze resident ledgers for correctness and complete corrections, review for legal proceedings.
• Understand and remain attuned to local, state, and national legal requirements.
• Provide strategic guidance and negotiations during eviction proceedings.
• Ensure systems and data sources are kept up to date and accurate for reporting purposes.
• Maintain the highest level of services for internal and external customers.
• Report on trends, causes of delinquency, and provide resolution insights.
• Assist with other ad hoc requests and reports as needed.

Skills

Customer Service

Eviction Proceedings

Accounting

Education

High school diploma or GED

Job description

Essex Property Trust in Irvine is seeking an Account Resolution Specialist to reduce resident delinquency and secure sustainable outcomes while maximizing revenue through past due accounts. The role covers legal processes, eviction management, and data-driven reporting to support strategic decisions.

Qualifications include a high school diploma and 1–2 years in customer service, accounting, or eviction proceedings.