Concierge

Default Brand; City of Rochester (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

Jewish Home of Rochester is seeking a front desk/ information desk aide to greet visitors and assist residents. You will demonstrate professional communication, manage sign-in logs, route messages, and aid in new resident admissions. Proficiency with Microsoft Outlook and comfort interacting with diverse people are essential.

The role emphasizes accurate information dissemination, coordination with nursing staff, and monitoring safety alarms to support a secure lobby environment.

Qualifications

• Experience at front desk operations with public contact.
• Proficiency in locating and relaying information accurately.
• Strong communication and multitasking abilities.

Responsibilities

• Greet visitors, residents and staff in a professional manner.
• Provide information about daily activities and services.
• Ensure visitors sign in/out in guest logs and communicate with Security as needed.
• Take and relay messages for departments and assist in admissions of new residents.
• Input admission/discharge/room move data into the computer and coordinate with nursing staff.
• Monitor Wander Alert tags and safety procedures in the Lobby area.
• Assist with fire alarm and door/elevator alarms monitoring.

Skills

Front desk operations

Public contact

Information dispersal

Microsoft Outlook

Education

High school graduate or equivalent

Tools

Microsoft Outlook

Job description

GENERAL SCOPE

Greets and welcomes visitors, residents and staff in a professional manner. Provide information on daily activities and services provided by the Jewish Home of Rochester. Also responsible for accurate communication with Security regarding resident safety in the Lobby area including but not limited to JHR procedures regarding the observance and safety of all residents wearing Wander Alert Tags.

EDUCATION / QUALIFICATION

High school graduate or equivalent.

ESSENTIAL FUNCTIONS

• Monitors the Lobby area with priority given to Wander Alert Residents.
• Insures that all visitors and vendors sign in and sign out in the Guest Logs.
• Provides information assistance.
• Takes and gives messages for all departments
• Accepts and signs for packages received by vendors if after 12:00 pm.
• Assists in the admission of new residents by calling the assigned social worker upon the new resident’s arrival.
• Calling the appropriate resident floor to have nursing taking residents back to their rooms if the resident requests it.
• Assists in monitoring the fire alarm panel, door alarms and elevator alarms.
• Assists in detecting wandering resident alarms.
• Welcomes new admissions by giving the room number to the transporter and completing the new resident’s admission status in the computer. Also calling the appropriate social worker and advising them that the new admission has arrived.
• Inputs data into the computer for admissions, re-admissions, discharges and room moves. Communication with individual floor nursing staff may be required at various times with this procedure.
• All other job duties as assigned.

EXPERIENCE

One (1) year experience relating to front desk operations, including public contact, information dispersal. Must be able to deal effectively with the public. Computer experience with Microsoft Outlook is required. The ability to also open other computer programs to retrieve information regarding resident rooms, events, admissions and resident lists is essential.

This description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of position scope.

Jewish Home is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, sexual identity, gender identity or expression, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.