Resident Concierge & Property Operations Assistant

Hirebridge; Boston, Northern (MA, KY); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health benefits

13 paid holidays

Vacation time

401k match

Life insurance

Disability insurance

Employee assistance program

Birthday day off

Job summary

Maloney Properties is seeking a Front Desk Receptionist in Boston, MA to deliver resident hospitality and support property operations. The role combines front-desk duties with administrative tasks, including financial entries and vendor coordination.

The ideal candidate has prior administrative, concierge, or property-management experience, strong customer-service skills, and familiarity with property-management software like Yardi or BuildingLink.

Qualifications

• Experience in administrative, concierge, hospitality, or residential property-management is required.
• Strong customer-service skills and professional interactions with residents, guests, vendors, and colleagues are required.
• Experience with Yardi, BuildingLink, or similar property-management software preferred.
• Attention to detail, sound judgment, and a dependable presence are essential.

Responsibilities

• Serve as the primary, highly visible point of contact for residents, guests, vendors, and service providers.
• Greet visitors, respond to inquiries, and enforce building policies and procedures.
• Monitor entrances and access-control systems and authorize visitors as per protocols.
• Manage mail, packages, and routine financial/administrative tasks.
• Answer lines, coordinate front-desk communications, and prepare property correspondence.
• Maintain a clean, professional reception and lobby area.
• Record invoices, payables, and resident payments in established systems.
• Receive maintenance requests, log work orders, and coordinate with maintenance staff.
• Conduct routine property rounds and report safety or maintenance concerns.

Skills

Customer service

Time management

Communication

Hospitality

Organizational skills

Tools

Yardi

BuildingLink

Job description

Maloney Properties is seeking a Front Desk Receptionist in Boston, MA to deliver resident hospitality and support property operations. The role combines front-desk duties with administrative tasks, including financial entries and vendor coordination.

The ideal candidate has prior administrative, concierge, or property-management experience, strong customer-service skills, and familiarity with property-management software like Yardi or BuildingLink.