Resident Concierge & Lobby Experience (Part-Time)

Distinctive Living; Tinton Falls (NJ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

Distinctive Living in Tinton Falls is seeking a part-time Concierge for the Mira Vie Tinton Falls Community. You will be the first contact for residents, families and visitors, delivering friendly, professional service both in person and by phone and helping create a welcoming lobby experience.

You will support sales, marketing and the business office, coordinate tours and inquiries, assist with resident documentation, and promote community activities.

Qualifications

• High School Diploma or equivalent required.
• Six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.

Responsibilities

• Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
• Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
• Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
• Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
• Promote and encourage residents to participate in activities.

Skills

Customer service

Verbal communication

Written communication

Receptionist experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Distinctive Living in Tinton Falls is seeking a part-time Concierge for the Mira Vie Tinton Falls Community. You will be the first contact for residents, families and visitors, delivering friendly, professional service both in person and by phone and helping create a welcoming lobby experience.

You will support sales, marketing and the business office, coordinate tours and inquiries, assist with resident documentation, and promote community activities.