Community Enhancement Concierge

Colen Built Development; Ocala (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Colen Built Development seeks a friendly Community Enhancement Concierge to serve On Top of the World Communities residents in Ocala, FL. You are the first point of contact for walk-ins, calls, and emails, delivering warm, professional service.

You will assist with community rules, work orders, amenities, and related inquiries, while maintaining a welcoming lobby and coordinating with other OTOW departments to support residents and guests.

Qualifications

• Experience in customer service or front-desk roles.
• Ability to read, write, and understand English with strong communication skills.
• Proficient in basic computer skills and databases.

Responsibilities

• Greet residents and guests and provide general information on community rules, modifications, work orders, and amenities.
• Register walk-in guests for liaison assistance; manage voicemails and phone inquiries as needed.
• Assist with resident processes per company guidelines and balance workload across duties.
• Maintain lobby area clean and presentable; restock snacks/drinks for guests.
• Navigate department databases and collaborate with OTOW departments to resolve issues.

Skills

Customer service

Communication

Microsoft Office

Conflict resolution

Organizational skills

Team player

Interpersonal skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary/OverviewThe Community Enhancement Concierge is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the very first point of resident contact for walk-ins, general phone, and email inquiries. This position provides a warm welcome to a customer friendly environment.Essential Duties and ResponsibilitiesThe following statements describe the principal functions of this position and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Interacts with residents, contractors, and guests via walk-in, telephone, or email to provide general information on community rules, modifications, work orders, amenities, etc.Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyaltyRegisters walk-in guests for the Community Enhancement Liaisons to assistHandles walk-in general inquiriesAssists with voicemails and answering phones as time allowsHandles resident processes and matters by company guidelinesAnalyzes information and evaluates on whether guest can be assisted at point of check in or if they need to see the Community Enhancement Liaisons.Responsible for keeping the lobby in a clean, presentable manner for our guestsResponsible for restocking any snacks or drinks in the lobby that may be offered to our guestsEffectively navigates databases utilized by the departmentMaintains a close working relationship with residents, visitors, and related OTOW departmentsPerforms all duties in adherence to Company standardsStrives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices1Maintains a positive and professional demeanor toward all residents, visitors, and coworkersPerforms other duties as assignedQualifications (Education, Experience, Technical Skills)Education and Experience:High School Diploma or equivalent requiredPrevious customer service experience preferredSkills and Knowledge:Must be able to read, write, and understand English with strong business written and verbal communication and listening skillsComputer skills, including Microsoft Office, requiredMust be able to read, understand, interpret, and apply most community rules, regulations, and governing documentsMust be outgoing, self-confident, enthusiastic, and motivated, with an understanding of human behavior and possess proven conflict resolution and problem-solving skillsStrong organizational, decision-making, planning, and research skillsMust have the ability to prioritize and manage a variety of tasks efficientlyStrong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simplyPersonal Attributes:Strong interpersonal skillsHonesty and integrityTeam builder and team playerEmotionally intelligentSelf-motivatedStrong work ethicCommitment to diversity, equity and inclusionColen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.