Resident Certification & Leasing Specialist

CRM Residential; Trenton (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

CRM Residential is seeking a Certification Specialist in New Jersey to support resident eligibility processes, maintain certification records, and ensure compliance with HUD requirements. Under the Community Manager, you will process applications, recertifications, and related documentation, while delivering strong customer service and organized administrative support.

This role requires a high school diploma, solid MS Office skills, and the ability to multi-task in a fast-paced property

Qualifications

• High School diploma or equivalent education required.
• Previous certification experience.
• Ability to deal well with people and make them feel comfortable quickly.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Responsibilities

• Resident selection and orientation per plan.
• Assist leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy.
• Timely recertification and interim recertifications of residents per HUD regulations and LIHTC.
• Maintain the waiting list book and keep it up to date in the computer following HUD regulations.
• Assist with development of goals and objectives for the property.
• Maintain resident files per CRM’s Occupancy Manual policy; assist reviews.
• Accept daily resident requests and write up corrective work orders as directed by Maintenance Plus.
• Open office at prescribed time and handle daily work orders and inquiries.
• Perform other duties; observe Fair Housing Laws; attend required CRM training.

Skills

People skills

Customer service

Communication

Education

High School diploma

Tools

MS Excel

MS PowerPoint

Job description

CRM Residential is seeking a Certification Specialist in New Jersey to support resident eligibility processes, maintain certification records, and ensure compliance with HUD requirements. Under the Community Manager, you will process applications, recertifications, and related documentation, while delivering strong customer service and organized administrative support.

This role requires a high school diploma, solid MS Office skills, and the ability to multi-task in a fast-paced property