Resident-Centric Operations Leader, Senior Living

The Pennant Group; Town of Wausau (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Mountain Terrace Senior Living in Wisconsin is seeking an Operations Manager to oversee daily community operations and resident services, partnering with the Executive Director to create a welcoming, home-like environment where residents thrive and staff feel valued.

This role focuses on regulatory compliance, staffing, recruiting, training, and customer service, while building strong relationships with residents, families, and community partners to support admissions, occupancy, and quality of

Qualifications

• Must meet state Assisted Living Regulations' education/qualification requirements.
• Must meet age requirements per facility policy and state regulations.
• Must obtain the Assisted Living Executive Director certification within required state timeframes.
• Must pass background checks, health screenings, and drug testing.

Responsibilities

• Partner with the Executive Director to oversee daily operations and resident services.
• Foster a positive, resident-centered culture focused on exceptional customer service and quality care.
• Build strong relationships with residents, families, employees, and community partners.
• Support recruitment, onboarding, training, coaching, and retention initiatives.
• Ensure adequate staffing levels to meet resident needs and regulatory requirements.
• Lead and motivate team members through communication, accountability, recognition, and professional development.
• Respond promptly and professionally to resident, family, and employee concerns.
• Ensure compliance with Resident Rights, HIPAA requirements, company policies, and state regulations.
• Collaborate with the Wellness and Marketing teams to support resident admissions and occupancy goals.
• Participate in customer service planning meetings and quality improvement initiatives.
• Oversee the maintenance, safety, appearance, and security of the community.
• Support achievement of budget, resident satisfaction, census, wellness, and employee retention goals.
• Promote collaboration and teamwork across all departments.
• Serve as the acting community leader in the absence of the Executive Director.

Skills

Leadership

Communication

Regulatory compliance

Staffing

Resident relations

Education

Assisted Living Executive Director certification

Job description

Mountain Terrace Senior Living in Wisconsin is seeking an Operations Manager to oversee daily community operations and resident services, partnering with the Executive Director to create a welcoming, home-like environment where residents thrive and staff feel valued.

This role focuses on regulatory compliance, staffing, recruiting, training, and customer service, while building strong relationships with residents, families, and community partners to support admissions, occupancy, and quality of