Senior Living Operations Director & Wellness

FreshDirect LLC; Wauwatosa (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Luther Manor in Wauwatosa, WI seeks a Manager FT to serve as Director of Independent & Supportive Living, overseeing Terrace Independent apartments and the RCAC program with floating licenses. Lead strategic operations, partnerships, and a high-performance work environment to support residents.

You will evaluate resident satisfaction, ensure quality standards in services and facility maintenance, and provide wellness and supportive services.

Qualifications

• Bachelor's degree required from an accredited university or college.
• 3+ years' management experience in a retirement community, older adult services, housing management, or operations/budget oversight.
• Excellent interpersonal, verbal, and written communication skills.
• Team player with a can-do attitude.
• Strong organizational skills and flexibility.
• Mobility to conduct tours and assist residents.
• Background check, pre-employment physical, TB test, and annual flu vaccination.

Responsibilities

• Provide strategic leadership and direct oversight of Terrace Independent residents' daily operations.
• Oversee clinical, operational, financial, and regulatory aspects for compliance with local, state, and federal regulations.
• Foster a positive, collaborative culture with accountability.
• Coordinate with Housekeeping, Maintenance, Nursing, and Dining to ensure service delivery and resident satisfaction.
• Analyze needs of Terrace residents and develop/wrap services to meet them.
• Measure resident satisfaction and ensure quality standards in direct services and facility maintenance.
• Coordinate with SLA team to ensure full occupancy and conduct tours as needed.
• Participate in budgeting and ensure fiscal accountability for expenditures and reporting.
• Plan innovative programming for older adults in independent living settings.
• Other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Team leadership

Education

Bachelor's degree in social science, health administration, or related field

Job description

Luther Manor in Wauwatosa, WI seeks a Manager FT to serve as Director of Independent & Supportive Living, overseeing Terrace Independent apartments and the RCAC program with floating licenses. Lead strategic operations, partnerships, and a high-performance work environment to support residents.

You will evaluate resident satisfaction, ensure quality standards in services and facility maintenance, and provide wellness and supportive services.