Site Operations Manager

Plymouth Housing; Bellevue (WA); On-site; USD 89,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

403(b)

Employee Assistance Program

ORCA pass

Job summary

Plymouth Housing seeks a Site Operations Manager to lead an assigned supportive housing building, ensuring a safe, welcoming environment for residents and staff. You will oversee 24/7 operations, rent collection, unit turnover, and facility coordination while upholding Plymouth’s dignity-driven mission.

Lead a cross-department team, manage budgets, monitor KPIs, and partner with Facilities and Safety to maintain compliant, trauma-informed, resident-centered services.

Qualifications

• Experience in property management or building operations with a focus on housing services.
• Strong knowledge of landlord-tenant law and Fair Housing regulations.
• Ability to manage 24/7 operations and supervise staff

Responsibilities

• Oversee daily building operations and supervise staff across all shifts.
• Lead rent collection, unit turnover, and maintenance coordination.
• Ensure lease compliance and adherence to housing regulations.

Skills

Crisis de-escalation

Staff leadership

Microsoft Office

Yardi

Landlord-tenant law

Fair Housing

Education

Bachelor’s degree or equivalent

4+ years property management experience

2+ years supervisory experience

Tools

Microsoft Office

Yardi

Job description

SALARY

$88,8462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Benefits

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

LOCATION

Seattle, WA (In-Person)

JOIN OUR MISSION TO END HOMELESSNESS

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on‑site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma‑informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values‑aligned service in moments that are complex or high‑stress.

About This Role

The Site Operations Manager (SOM) is the onsite operational leader for an assigned supportive housing building. This position ensures a safe, clean, and welcoming environment for residents, staff, and visitors while upholding Plymouth Housing’s mission‑driven commitment to dignity and community.

The SOM oversees all building operations, including rent collection, unit turnover, cleanliness, safety, compliance, and hospitality‑forward resident services. They lead the 24/7 operations team, manage building budgets, track key performance indicators, and maintain readiness for inspections and emergencies. Working closely with partners across departments—including Facilities, Safety, and Resident Well‑Being—the SOM ensures consistent service delivery, stable building systems, and a respectful, inclusive community environment.

Primary Responsibilities

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord‑tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow‑up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis‑intervention, trauma‑informed, and harm‑reduction approaches in complex resident situations.
• Maintain professional, resident‑centered communication and lead conflict resolution aligned with Plymouth’s values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm‑reduction supplies according to established protocols.
• Collaborate with cross‑department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after‑hours on‑call rotation, providing leadership and decision‑making during urgent building situations.

Knowledge, Skills, And Attributes We Need From You

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self‑awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong knowledge of landlord‑tenant law, Fair Housing, ADA, and housing regulations, with the ability to apply them accurately in daily operations.
• Excellent de‑escalation, crisis response, and conflict resolution skills using trauma‑informed and harm‑reduction frameworks.
• Demonstrated success leading staff in a 24/7 operations environment with accountability and support.
• Strong organizational and time‑management ability to handle multiple operational priorities.
• Adaptable interpersonal and communication skills that foster collaborative, cross‑department relationships.
• Proficiency in Microsoft Office applications and property management software (e.g., Yardi).
• Commitment to equity, inclusion, and resident dignity in all aspects of work.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Four (4) or more years of experience in property management, supportive housing, or building operations.
• Two (2) or more years of supervisory or team leadership experience, preferably in 24/7 operations.
• Experience working with individuals who have experienced homelessness or housing instability.
• Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
• Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
• Experience supervising in a unionized environment preferred.
• Bilingual or multilingual skills highly desirable.

Plymouth Housing is an equal opportunity employer.

We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.