Resident Care Operations Director

Milestone Retirement; Stillwater (OK); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision (full-time)

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits options

Job summary

Milestone Retirement seeks a Director, Resident Care to lead clinical operations in our Assisted Living community. You will oversee resident care staff, ensure regulatory compliance, and maintain high-quality care and resident satisfaction.

You’ll collaborate with health services leadership, coordinate care plans, supervise staffing, and drive CQI initiatives while keeping residents and families informed and engaged.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred in a related field.
• Minimum three years’ experience in Assisted Living; proven management experience required.
• Certified as Med Aide as required by state law; maintain current certification.
• Compassion for and desire to work with older adults.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook preferred.
• Strong verbal and written communication skills.
• Ability to solve practical problems, manage budgets, and interpret instructions.
• Ability to effectively communicate with residents, families, staff, and vendors.
• Experience managing staff schedules, training, and performance.

Responsibilities

• Lead clinical operations and coordinate resident care in our Assisted Living community.
• Oversee resident care staff, ensure regulatory compliance, and maintain high-quality care and resident satisfaction.
• Communicate with residents, families, and staff to meet individual needs and participate in care conferences.
• Hire, train, schedule, and supervise Care Partners and activity staff; manage performance and coaching.
• Verify hours, manage staffing schedules, and ensure coverage within budget.
• Coordinate resident appointments and in-house ancillary services; maintain MAR reviews.
• Maintain resident records and ensure documentation compliance; participate in CQI activities.
• Promote safety, HIPAA/OSHA compliance, and effective teamwork across departments.

Skills

Communication skills

Problem solving

Budget management

Staff leadership

Education

Associate’s or Bachelor’s degree in a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows

Job description

Milestone Retirement seeks a Director, Resident Care to lead clinical operations in our Assisted Living community. You will oversee resident care staff, ensure regulatory compliance, and maintain high-quality care and resident satisfaction.

You’ll collaborate with health services leadership, coordinate care plans, supervise staffing, and drive CQI initiatives while keeping residents and families informed and engaged.